Who We Are

Using a collaborative approach to problem solving, decision making and negotiation, we will

• Recognize that each employee has a unique contribution to make towards our team objectives and that our success is dependent on having good people work as a team towards common goals – ONE TEAM….ONE SUCCESS
• Continuously seek to improve the competitiveness of our operations aiming to achieve world class productivity and employment, within which teamwork is central to the way of doing things.

Communicating with each other in ways that enhance the business, we will

• Promote the exchange of ideas through an open communication network that encourages listening, understanding, and responding
• Enhance working conditions and encourage all employees to make suggestions for improving working methods and to contribute to the search for continuous innovation and improvement in the way we work
• Work cooperatively, not competitively, since we are all pursuing the same corporate objectives.

In order to provide strong and decisive leadership to ensure clear direction and a shared vision, focused on quality, productivity and growth, we will

• Ensure all managers communicate directly, clearly and honestly with all employees
• Develop and challenge our employees while demonstrating faith in their abilities by encouraging them to take ownership in their positions and to accept the responsibility and accountability for our success

To provide quality service and products to meet or exceed our customer’s expectations, we will

• Listen carefully, anticipate and deliver what the customer needs and want

Giving each other the benefit of the doubt, we will

• Recognize and value differences in employees’ backgrounds and skills and provide equality of opportunity for all employees regardless of sex, race, creed, colour, national or ethnic origin, disability, marital status, sexual orientation, religion, political views or age
• Give each other an opportunity to explain actions or events before reacting and be accepting of honest mistakes
• Recognize that agreement is not always possible and that there will be times when we must “agree to disagree”

To achieve managerial, technological and operational excellence which demands high and sustained levels of competence and skill, we will

• Commit to developing and enhancing employees’ capabilities through continuous training and education
• Focus on skills, knowledge, competence, performance and work experience

So as to maintain high standards of integrity and conduct, we will

• Exercise scrupulous care to preserve high standards of conduct when engaged in transactions of any nature on the Company’s behalf
• Perform our job in the best interest of the Company, customers, and suppliers

Recognizing and respecting each other’s roles, interests, and accountabilities, we will

• Ensure all employees have clear and open access to management to discuss matters of personal concern as well as those of wider interest to the Company
• Treat each other with fairness and dignity
• Respect each other’s decision making responsibilities and lines of authority

Working to earn and sustain trust, we will

• Create an environment of mutual trust and respect where everyone is encouraged to participate with their ideas and opinions
• Avoid surprises that place other parties in a compromising position